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[Custom](https://www.hunterofficefurniture.com.au/custom-fitouts/) - [Education](https://www.hunterofficefurniture.com.au/education/) - [About](https://www.hunterofficefurniture.com.au/about-us/) [About Us](https://www.hunterofficefurniture.com.au/about-us/) [Contact](https://www.hunterofficefurniture.com.au/contact/) [Delivery & Installation](https://www.hunterofficefurniture.com.au/delivery-and-installation/) [News](https://www.hunterofficefurniture.com.au/news/) - [Sale](https://www.hunterofficefurniture.com.au/sale/) - [Contact](https://www.hunterofficefurniture.com.au/contact/) - [Sign In / Register](https://www.hunterofficefurniture.com.au/account/login/) ===== MAIN CONTENT ===== # Returns & Refunds Policy At Hunter Office Furniture, we want you to be completely satisfied with your purchase. If something is not right, we are here to help with a simple and fair returns process. ## Change of Mind Returns We accept change of mind returns on most standard stocked items within 7 days of delivery, provided the item: - Is unused and in original condition - Is returned in the original packaging - Has not been assembled, installed, or modified - Includes all parts, accessories, and instructions To request a return, please contact our customer service team with your order number, photos of the item, and the reason for the return. ### Change of Mind Return Costs - Return shipping costs are the responsibility of the customer - Original delivery charges are non-refundable - A restocking fee may apply ## Damaged or Faulty Items If your item arrives damaged or faulty, please notify us within 48 hours of delivery by emailing: - Your order number - Photos of the damage or fault - Photos of the packaging Once assessed, we will arrange one of the following at no additional cost: - Replacement parts - A replacement product - Repair - Full or partial refund ## Delivery Issues Please inspect your order upon delivery before signing where possible. If visible damage has occurred during transit, note this with the delivery driver and contact us immediately. ## Non-Returnable Items The following items cannot be returned for change of mind: - Custom-made or made-to-order furniture - Clearance or sale items - Assembled or installed products - Items damaged due to misuse or incorrect assembly ## Return Approval Process All returns must be approved before goods are sent back. Unapproved returns may not be accepted. Once your return request is approved, we will provide: - Return instructions - Return address details - Any applicable freight arrangements ## Refund Processing Approved refunds are processed back to the original payment method within 5–10 business days after the returned goods have been received and inspected. ## Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. ### **Contact** For any queries relating to these terms, please [contact us](https://www.hunterofficefurniture.com.au/contact/). ###### Need Help? Call our furniture specialists. 1800 161 137 ===== FOOTER =====