At Hunter Office Furniture, we want you to be completely satisfied with your purchase. If something is not right, we are here to help with a simple and fair returns process.
We accept change of mind returns on most standard stocked items within 7 days of delivery, provided the item:
To request a return, please contact our customer service team with your order number, photos of the item, and the reason for the return.
If your item arrives damaged or faulty, please notify us within 48 hours of delivery by emailing:
Once assessed, we will arrange one of the following at no additional cost:
Please inspect your order upon delivery before signing where possible. If visible damage has occurred during transit, note this with the delivery driver and contact us immediately.
The following items cannot be returned for change of mind:
All returns must be approved before goods are sent back. Unapproved returns may not be accepted.
Once your return request is approved, we will provide:
Approved refunds are processed back to the original payment method within 5–10 business days after the returned goods have been received and inspected.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
For any queries relating to these terms, please contact us at sales@hunterofficefurniture.com.au or call 1800 161 137.